4.75" Neon Kitty Bubbler

Last updated April, 2026

Thank you for your purchase! We hope you are satisfied with your items, but if not, you can return them for a refund, store credit, or exchange. Please read the details below for our return policy.

RETURNS 
All sales are final from our Closing sale.

MANUFACTURE DEFECTS & SHIPPING DAMAGE 
Used items cannot be returned, so please inspect your items before testing or using them. Please do not load any herb, or concentrates into products until you have tested they're working properly. For glass, this can be a simple water test. For electronics, make sure the chamber heats properly before loading. We cannot accept items that have been used (even just once). Read our Article on, "How to Properly Inspect and Function Test Your New Items" for full instructions. If you are still not sure how to conduct any of these tests, please email us directly at support@cloudcatstash.com and we will be happy to help. 

Manufacture Defects:
If you notice an item you purchased is defective upon inspection, please DO NOT perform any function tests! Start taking multiple photos of the defective item and the manufactured box and email them to support@cloudcatstash.com within 48 hours of delivery. In the email, be sure to tell us your full name and order number with any details.

Shipping Damage:

• We no longer offer shipping insurance beyond the standard coverage provided by the    carrier.
• We are unable to file claims on your behalf — claims must be submitted by the recipient.
• We recommend documenting any damage with photos of both the packaging and the item(s) before disposing of any materials, as carriers typically require this evidence when processing a claim.

CANCELLATION POLICY
To cancel an order, email support@cloudcatstash.com with your order number. Cancellations are free if requested before 5 PM (MST) on the day of order placement. After this time, a 6% fee applies.

If the order has shipped, it must go through the return process. Orders packaged but not shipped may incur a $5.99 restocking fee.

QUESTIONS

If you have any questions about our return policy, please contact us:

• Email: support@cloudcatstash.com
• Contact Form: Cloud Cat Contact

Last updated April, 2026

This Shipping & Delivery Policy is part of our Terms & Conditions ("Terms") and should be therefore read alongside our main Terms & Conditions.

Please carefully review our Return Policy when purchasing our products. This policy will apply to any order you place with us.

SHIPPING FEES & DELIVERY OPTIONS

As of April 1, 2026 shipping is FREE on all orders up to $500.

FREE Shipping promos always ship with the cheapest carrier on the least expensive route and DO NOT include extra Insurance.

We’ve simplified our shipping options with the following flat-rate fees:

ORDER PROCESSING & SHIPPING TIMES

We do our best to process orders as fast as possible. Some orders can be filled after 24 hours and some can take up to 5-7 business days (excluding holidays) to process during the busy holiday season. This time is not included in the shipping time you selected (depending on the carrier and where you live). We are working towards shortening that time frame but in the meantime, we appreciate your patience. 

Please note: paying for faster shipping does not decrease processing time. It ONLY pays for faster shipping time.

SHIPPING INSURANCE

• We no longer offer shipping insurance beyond the standard coverage provided by the carrier.
• We are unable to file claims on your behalf — claims must be submitted by the recipient.
• We recommend documenting any damage with photos of both the packaging and the item(s) before disposing of any materials, as carriers typically require this evidence when processing a claim.

DO YOU DELIVER INTERNATIONALLY?

We do not offer international shipping at this time. We are very sorry, but Cloud Cat is currently only shipping to the contiguous U.S..

DO YOU SHIP ENDS PRODUCTS?

We currently do NOT ship ENDS products. However, we are offering a new line of ENDS products that will be shipped directly from the manufacturer. 

The new brand of products is called BOMB and is available starting on February 1st. ALL BOMB E-Rigs will ship directly from the manufacturer. All BOMB glass accessories will be shipped directly from Cloud Cat.

Shipping Details for BOMB Products:

• Separate Shipments: Orders that include BOMB E-Rigs along with products from other brands will be shipped separately. This means you will receive multiple packages for a single order.
  
  
• Processing & Shipping Time: BOMB E-Rigs will be processed and shipped directly from the manufacturer, which may result in different delivery timelines compared to the rest of your order.

Thank you for choosing Cloud Cat, and stay tuned for updates on our expansion efforts!

QUESTIONS ABOUT RETURNS?

All orders are final during our Closing sale. 

HOW CAN YOU CONTACT US ABOUT THIS POLICY?

If you have any further questions or comments, you may contact us by:
• Email: support@cloudcatstash.com
• Online contact form: https://cloudcatstash.com/pages/contact