When you receive a new item, it's important to check it carefully before using it. This ensures there is no shipping damage or manufacturing defects. Follow these steps to properly inspect and perform a function test on new items to avoid any issues with returns or warranty claims.

Step 1: Inspect Your Item Before Testing

Before performing any function test, carefully inspect the item for cosmetic damage or defects. Do not use or test the item if you see any damage. Using a damaged product will void your ability to return it.

What to Check For:

• Glass Items: Look for cracks, chips, or scratches.

• Electronics: Check for dents, broken parts, or loose components.

• Accessories: Make sure all pieces are included and intact.

• Packaging: If the shipping box is damaged, inspect the product extra carefully.

If you notice any damage or defects, take clear photos of both the item and its packaging and email them to support@cloudcatstash.com within 48 hours of delivery. Do not proceed with a function test.

Step 2: Perform a Function Test

Once you have confirmed there is no cosmetic or shipping damage, you can proceed with a function test to ensure your item works properly.

Glass Bongs & Bubblers:

1. Fill the piece with water to the appropriate level. If you need help on how to fill the bong, check out our guide on "How Much Water Do I Add To My Bong".

2. Inhale through the mouthpiece to ensure airflow is smooth.

3. Check for any leaks or airflow restrictions.

4. If everything works as expected, the item is good to use.

Ash Catchers & Attachments:

1. Attach the piece to your water pipe securely.

2. Fill it with a small amount of water (if applicable) and test airflow. If you need help on how to tell if your ash catcher needs water, check out our guide on "How To Use An Ash Catcher"

3. Make sure there are no leaks or blockages.

4. Confirm it functions as designed before use.

Electronic Vaporizers & E-Rigs:

1. Charge the device fully before turning it on.

2. Power it on and test the heating function (without loading any material).

3. Check if the buttons and temperature settings work properly.

4. Ensure all accessories (charging cable, mouthpieces, etc.) are included.

If the item is not working properly, contact support@cloudcatstash.com within 48 hours of delivery with a description of the issue and photos. Do not load any materials into the device if it is malfunctioning.

Step 3: What to Do If There’s an Issue

If you discover any damage or defects before or during the function test:

• Do not use the item.

• Take clear photos of the defect and packaging.

• Email support@cloudcatstash.com within 48 hours of delivery.

• Keep all original packaging and the shipping box.

• Wait for further instructions before returning the item.

If the item is used, even once, it cannot be returned under any circumstances.

Final Reminders

• Inspect your item first—before function testing.

• If there’s any damage, do not test the item.

• Report issues within 48 hours.

• If everything looks good, complete a function test before full use & loading material.

Following these steps will help ensure you receive a fully functional item and allow you to take advantage of our return policy if needed. If you have any questions, contact support@cloudcatstash.com for assistance!