Shipping Policy

Last updated April, 2026

This Shipping & Delivery Policy is part of our Terms & Conditions ("Terms") and should be therefore read alongside our main Terms & Conditions.

Please carefully review our Return Policy when purchasing our products. This policy will apply to any order you place with us.

SHIPPING FEES & DELIVERY OPTIONS

As of April 1, 2026 shipping is FREE on all orders up to $500.

FREE Shipping promos always ship with the cheapest carrier on the least expensive route and DO NOT include extra Insurance.

We’ve simplified our shipping options with the following flat-rate fees:

ORDER PROCESSING & SHIPPING TIMES

We do our best to process orders as fast as possible. Some orders can be filled after 24 hours and some can take up to 5-7 business days (excluding holidays) to process during the busy holiday season. This time is not included in the shipping time you selected (depending on the carrier and where you live). We are working towards shortening that time frame but in the meantime, we appreciate your patience. 

Please note: paying for faster shipping does not decrease processing time. It ONLY pays for faster shipping time.

SHIPPING INSURANCE

• We no longer offer shipping insurance beyond the standard coverage provided by the carrier.
• We are unable to file claims on your behalf — claims must be submitted by the recipient.
• We recommend documenting any damage with photos of both the packaging and the item(s) before disposing of any materials, as carriers typically require this evidence when processing a claim.

DO YOU DELIVER INTERNATIONALLY?

We do not offer international shipping at this time. We are very sorry, but Cloud Cat is currently only shipping to the contiguous U.S..

DO YOU SHIP ENDS PRODUCTS?

We currently do NOT ship ENDS products. However, we are offering a new line of ENDS products that will be shipped directly from the manufacturer. 

The new brand of products is called BOMB and is available starting on February 1st. ALL BOMB E-Rigs will ship directly from the manufacturer. All BOMB glass accessories will be shipped directly from Cloud Cat.

Shipping Details for BOMB Products:

• Separate Shipments: Orders that include BOMB E-Rigs along with products from other brands will be shipped separately. This means you will receive multiple packages for a single order.
  
  
• Processing & Shipping Time: BOMB E-Rigs will be processed and shipped directly from the manufacturer, which may result in different delivery timelines compared to the rest of your order.

Thank you for choosing Cloud Cat, and stay tuned for updates on our expansion efforts!

QUESTIONS ABOUT RETURNS?

All orders are final during our Closing sale. 

HOW CAN YOU CONTACT US ABOUT THIS POLICY?

If you have any further questions or comments, you may contact us by:
• Email: support@cloudcatstash.com
• Online contact form: https://cloudcatstash.com/pages/contact