Shipping Policy

This Shipping & Delivery Policy is part of our Terms of Use ("Terms") and should be therefore read alongside our main Terms of Use.

Please carefully review our Return Policy as well as our Shipping & Delivery Policy when purchasing our products. This policy will apply to any order you place with us.

SHIPPING FEES & DELIVERY OPTIONS

Shipping Fees

Effective July 1, 2022, Colorado imposed a retail delivery fee of $0.27 on all deliveries by motor vehicle to a location in Colorado with at least one item of tangible personal property subject to state sales or use tax. This is mandated and required by the State of Colorado, not Cloud Cat Stash, LLC.

Please note: paying for faster shipping does not decrease processing time. It ONLY pays for faster shipping time.

We offer the following shipping rates:

Standard
Shipping

Total Purchase 3-4 business
days after
order processing
$0.00 - $199.99 $4.20
$200.00+ $7.10

 

We do our best to process orders as fast as possible. Some orders can be filled in 24 hours and some can take up to 5-7 business days (excluding holidays) to process during the busy holiday season. This time is not included in the shipping time you selected (depending on the carrier and where you live). We are working towards shortening that timeframe but in the mean time, we appreciate your patience. 

WE NOW OFFER SHIPPING INSURANCE

As of Oct 28th, 2022, we are offering shipping insurance for a minimal fee. It is automatically added to every cart over $9.99. You have the option to opt-out of the insurance by clicking the toggle button below the “check out” button removing it from your cart. The insurance will cover any shipping damages to orders. Please note, if you opt-out of the shipping insurance, we are not liable for any lost or damages to orders due to shipping and cannot replace or refund any lost or damaged items. If you’ve purchased shipping insurance and have a claim, please read instructions here, under “Shipping Damage” 

The insurance rates are as follows:

Total Purchase Shipping Insurance Rate
$9.99 - $99.99 $0.99
$100 - $249.99 $1.99
$250 - $500 $2.99

 

WHAT WE DEEM AS LOST:

  • Shipment states ‘delivered’ but you have not received it. Depending on where you live, we ask that you allow up to 8 business days for your parcel to be delivered. Sometimes the courier prematurely marks it as delivered and will try a redelivery. Sometimes it can turn up in a secure location at your property or it may be at your neighbors.

  • Your tracking has not been updated for 2 weeks from the ship date.

We reserve the right to class this as a ‘delay’ if there is a high volume of parcels in the network and we are aware of delays, otherwise, we will offer a refund or replacement.

If your parcel has photographic evidence that it has been delivered to your property, is with a neighbor, or at a secure location, we are not responsible for a refund or replacement.

Please note again, if you opt-out of the shipping insurance, we are not liable for any lost orders and cannot replace or refund any lost items.

WHAT WE DEEM AS DAMAGED:

  • Items arrive damaged in transit
  • Some of your order is missing due to the box/packet opening in transit 

Please contact us at support@cloudcatstash.com immediately if your items have arrived damaged or if something is missing. Make sure to send photos of tampered or damaged items. Do not throw anything away. Read more about what is required for damaged items received here under "Shipping Damage".

WHAT WE DO NOT COVER:

  • We do not cover any orders that do not have the shipping insurance. 
  • Missing parcels or redelivery fees due to incorrect address information provided by you
  • Delays in transit 
  • Items that are returned to us for a refund or exchange that are not in a resalable condition
  • If you requested items to be left outside your property and they go missing - this waives the right to any claim as per carrier terms and conditions

By selecting shipping protection, you agree to these terms. 

DO YOU DELIVER INTERNATIONALLY?

We do not offer international shipping. We are very sorry, but Cloud Cat is currently only shipping to the contiguous U.S..

DO YOU SHIP ENDS PRODUCTS?

We're thrilled to announce that our ENDS products are now available exclusively to customers in Colorado. While we're starting with shipping to Colorado only, we're actively working towards expanding our reach to other states. We're committed to providing quality products and excellent service to all our customers, and we appreciate your patience and support as we work to make our ENDS products accessible to more people across the country. Thank you for choosing Cloud Cat, and stay tuned for updates on our expansion efforts!.

QUESTIONS ABOUT RETURNS?

If you have questions about returns, please review our Return Policy.

HOW CAN YOU CONTACT US ABOUT THIS POLICY?

If you have any further questions or comments, you may contact us by:
• Email: support@cloudcatstash.com
• Online contact form: https://cloudcatstash.com/pages/contact