Shipping Policy

Last updated January 1, 2025

This Shipping & Delivery Policy is part of our Terms & Conditions ("Terms") and should be therefore read alongside our main Terms & Conditions.

Please carefully review our Return Policy when purchasing our products. This policy will apply to any order you place with us.

SHIPPING FEES & DELIVERY OPTIONS

We’ve recently updated our shipping rates and shipping insurance options in response to new Shopify policies. These changes are designed to make your shopping experience more transparent and affordable.

We’ve simplified our shipping options with the following flat-rate fees:

Is Insurance
Included?

Standard
Shipping Rates
Total Purchase
3-4 business
days after
order processing
$0.00 - $99.99 Included Up to $100 $4.99
$100.00 & up Not Included $9.99
$100.00 & up Included $15.99
  • Orders Under $100: Insurance is automatically included by the carrier at no additional charge.
  • Orders Over $100 (without insurance): Standard shipping applies, but insurance is not included.
  • Orders Over $100 (with insurance): Additional insurance is purchased to cover orders over $100.

Effective July 1, 2022, Colorado imposed a retail delivery fee of $0.27 on all deliveries by motor vehicle to a location in Colorado with at least one item of tangible personal property subject to state sales or use tax. This is mandated and required by the State of Colorado, not Cloud Cat Stash, LLC.

ORDER PROCESSING & SHIPPING TIMES

We do our best to process orders as fast as possible. Some orders can be filled after 24 hours and some can take up to 5-7 business days (excluding holidays) to process during the busy holiday season. This time is not included in the shipping time you selected (depending on the carrier and where you live). We are working towards shortening that timeframe but in the meantime, we appreciate your patience. 

Please note: paying for faster shipping does not decrease processing time. It ONLY pays for faster shipping time.

SHIPPING INSURANCE

Shipping insurance protects your order in case it is lost, damaged, or delayed during delivery. For orders under $100, this coverage is automatically included at no extra cost. For larger orders, you can choose whether or not you’d like shipping with insurance or not based on your shipping selection.

If you select Standard Shipping without insurance for orders over $100, please note that Cloud Cat will not be responsible for any shipping-related issues once the package has been dispatched. 

To read the full details about our shipping insurance and how to file a claim, please read here.

DO YOU DELIVER INTERNATIONALLY?

We do not offer international shipping at this time. We are very sorry, but Cloud Cat is currently only shipping to the contiguous U.S..

DO YOU SHIP ENDS PRODUCTS?

We currently do NOT ship ENDS products. However, we are offering a new line of ENDS products that will be shipped directly from the manufacturer. 

We are excited to introduce a new brand of products called BOMB, available starting on February 1st. ALL BOMB products will ship directly from the manufacturer.

Shipping Details for BOMB Products:

  • Separate Shipments: Orders that include BOMB products along with products from other brands will be shipped separately. This means you will receive multiple packages for a single order.

  • Processing & Shipping Time: BOMB products will be processed and shipped directly from the manufacturer, which may result in different delivery timelines compared to the rest of your order.

Thank you for choosing Cloud Cat, and stay tuned for updates on our expansion efforts!

QUESTIONS ABOUT RETURNS?

If you have questions about returns, please review our Return Policy.

HOW CAN YOU CONTACT US ABOUT THIS POLICY?

If you have any further questions or comments, you may contact us by:
• Email: support@cloudcatstash.com
• Online contact form: https://cloudcatstash.com/pages/contact