Refund & Return Policy

Last updated April, 2026

Thank you for your purchase! We hope you are satisfied with your items, but if not, you can return them for a refund, store credit, or exchange. Please read the details below for our return policy.

RETURNS 
All sales are final from our Closing sale.

MANUFACTURE DEFECTS & SHIPPING DAMAGE 
Used items cannot be returned, so please inspect your items before testing or using them. Please do not load any herb, or concentrates into products until you have tested they're working properly. For glass, this can be a simple water test. For electronics, make sure the chamber heats properly before loading. We cannot accept items that have been used (even just once). Read our Article on, "How to Properly Inspect and Function Test Your New Items" for full instructions. If you are still not sure how to conduct any of these tests, please email us directly at support@cloudcatstash.com and we will be happy to help. 

Manufacture Defects:
If you notice an item you purchased is defective upon inspection, please DO NOT perform any function tests! Start taking multiple photos of the defective item and the manufactured box and email them to support@cloudcatstash.com within 48 hours of delivery. In the email, be sure to tell us your full name and order number with any details.

Shipping Damage:

  • We no longer offer shipping insurance beyond the standard coverage provided by the    carrier.
  • We are unable to file claims on your behalf — claims must be submitted by the recipient.
  • We recommend documenting any damage with photos of both the packaging and the item(s) before disposing of any materials, as carriers typically require this evidence when processing a claim.

CANCELLATION POLICY
To cancel an order, email support@cloudcatstash.com with your order number. Cancellations are free if requested before 5 PM (MST) on the day of order placement. After this time, a 6% fee applies.

If the order has shipped, it must go through the return process. Orders packaged but not shipped may incur a $5.99 restocking fee.

QUESTIONS

If you have any questions about our return policy, please contact us: